ShopLocket | A PCH Company ShopLocket | A PCH Company

To the ShopLocket Community,

Three years ago we set out to create an ecommerce tool to help entrepreneurs easily sell products online. We accomplished this and along the way, we had the privilege of working with designers, hardware entrepreneurs, and crowdfunders like you who have used ShopLocket.com to take online orders and pre-orders.

I am writing to let you know that we have decided to discontinue the ShopLocket.com embedded ecommerce tool on June 30.

Going forward, we are focused on developing unique content that supports the startup community. You can subscribe to our PCH Hardware Weekly newsletter and we are offering a dozen hackathons around the world that will help the startup community come together around product concepts.

Our team is here to help assist you throughout the next 1 month as we prepare for the service to be turned off.

The following FAQ below covers some questions you might have about what this might mean for your account and orders. For any other questions, feel free to contact us at help@shoplocket.com.

Thank you for all of your support.

Warm regards,

Katherine, Andrew & The ShopLocket Team

Check out PCH Hardware Hackathon to see what our team is up to!

FAQ

What is the absolute last date that I can use ShopLocket?
We will be turning off access on June 30, 2015.
I want to get my customer and order data exported out of ShopLocket. Is this possible?
All information about your orders is available to download as a CSV from your order management page at shoplocket.com/orders. Unfortunately, there is no way to export details about the products you’ve set up.
I am still using ShopLocket right now and have a number of pre-orders where I have yet to charge my clients — what do I do?
Unfortunately, we cannot keep the service available after June 30. If you can’t charge by then, you can use your Stripe account to manually charge the customers that have pre-ordered your product. You can find your list of customers here, go to an individual profile, and press ‘create payment.’ (or contact help@shoplocket.com)
What about support? Will there be anyone to help me during this transition period?
Yes! Contact us at help@shoplocket.com. We’re happy to help you with any other issues you might have in transitioning.
What are the main things that I’ll need to do?
First, you’ll need to find a new ecommerce solution if you want to continue to have ecommerce capabilities on your site. Then, you’ll need to remove any ShopLocket code from your website as the embedded products will not work after June 30, 2015. From there, if you have pre-orders that are uncharged, you’ll need to charge them before June 30 or do it after from your Stripe account. We also recommend doing an orders export on your Orders page to make sure you have access to your customers’ data. Other than that, you won’t need to deactivate your account, all of that will happen automatically. Any recurring billing that you have will be stopped.
What solutions should I use instead?
There are a lot of great ecommerce solutions out there. While we don’t directly integrate into them, you can consider using services like Shopify, Celery, Gumroad, Selz, Foxycart, or Snipcart.
What’s happening to the ShopLocket team?
The ShopLocket team will be staying on with our parent company PCH.

Still have questions? Contact us at help@shoplocket.com